Recensioni libri

John Goodman

John Goodman biografia

Recensione

Foto

Libri


Autori
A B C D E F G
H I J K L M N
O P Q R S T U
V W X Y Z

Scrittori presenti: 20528

Menu

Recensioni libri
News
Autori del giorno
Top20
Le vostre Recensioni
Newsletters
Percorsi Narrativi
I nostri feed RSS
I premi Nobel per la letteratura
Albo d'oro Premio Strega
Albo d'oro Premio Campiello

Customer Experience 3.0: High-profit Strategies in the Age of Techno Service


John Goodman Libri


Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all in order to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Don&;t let that happen to you! Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows readers how to: &; Design and deliver flawless services and products while setting honest customer expectations &; Create and implement an effective customer access strategy &; Capture and leverage the voice of the customer to set priorities and improve products, services and marketing &; Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves . . . while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. This groundbreaking, must-have guide reveals how to delight customers using all the technological tools at their disposal.
 
Editore:
: pagine
Data di pubblicazione:--
Lingua:
Prezzo di copertina: EUR
Risparmio:
Ordina  Ordina il libro su Amazon
 
 
Scrivi una recensione a Scrivi una recensione a
 
Torna all'elenco dei libri
 

John Goodman I Libri Biografia Recensione Le foto

Ti piace la scrittura creativa, la poesia e parlare di letteratura? Perche' non vieni sul forum di zam per incontrare nuovi amici con la tua passione!

 Ora puoi inserire le news di zam.it sul tuo sito.
Pubblica le news

ULTIME NEWS
La strage delle donne
[04-05-2022]
Le malattie dei potenti
[03-05-2022]
Educazione siberiana
[27-04-2022]
25 aprile, la festa della liberazione
[25-04-2022]
Proibito parlare
[22-04-2022]
Perch l'Ucraina
[20-04-2022]
Breve storia di Twitter
[18-04-2022]
Un altro giorno di morte in America
[14-04-2022]
Leggi le altre News